Policies


Standard Spa Gratuity

20% on full priced services. If you received a discounted service, please use the full priced service to calculate your tip. This includes our members. Tips are accepted in cash or on credit cards.

Our cancellation policy is 24 hours.

We aim to bring you the highest quality staff and level of service - unfortunately, this is not cheap and good people are hard to find. When you reserve a time with us, we not only guarantee your appointment and service length, we are also turning away others who might want your spot. So, if you cancel with less than 24 hours notice on we still need to compensate our staff for their time, and we've lost other revenue opportunities as well.
But we're reasonable - we understand that things "come up." Also, your business is important to us, and we are aiming to have a long-term relationship with our clients. So, in the event of a cancellation that violates our policy, we will charge 100% of the value of the services that would have been rendered, but we will allow you to use 100% of that cancellation fee towards your next appointment with us, if that appointment is re-booked for a time that falls within 3 months of the original one. If you fail to appear for your appointment and did not cancel with us beforehand at all, you will be responsible for 100% of the services that would have been rendered plus 20% gratuity. Again, you may re-use 100% of this cancellation fee towards another appointment that you schedule and honor within 3 months of the original appointment.

The greatest discount applies, and discounts cannot be combined.

Discounts cannot be combined - only the greatest discount that is available may be applied when calculating the final price of services and products. SpaFinder, SpaWish and Spa Week gift certificates can be used to pay for full-priced services only. In addition, SpaFinder, SpaWish and Spa Week gift certificates are not applied to gratuity as it would mean at cost on the gratuity levied by the vendor.

We value your friends' business. And your family's, too.

When you refer our services or products to a member of your circle of friends or family, we consider that such an extreme compliment. For every person who specifically mentions your name when they come for a spa service, we give you Naya Rewards. Use them right away or save them for a service later.

 

Please be on time for check-in, which is 15 minutes before your appointment.

We want you to get the most of your time with us, and we will be able to provide you with the best service if we're not rushing to complete your service in time for the next client. Unfortunately, we do have a schedule to keep, so if you are late, we will need to cut short your service time commensurately. So please, do come early and stay late (and often)!

Please leave your cell phones, any children under 12 (or not receiving a service), pets, and all other worldly worries and woes at home when you come.

Part of the charm of the spa experience is that you are creating a space for your health, whether to take care of your skin, reduce stress, gain inner renewal, or just get rid of troublesome aches and pains. Other clients are also using our spa for these purposes, and for the greater enjoyment of all, we respectfully request that you leave all potential sources of intrusion or noise at home.

We will exchange or refund products within 30 days of purchase, provided a receipt is presented.

It is our mission to provide you with the highest-quality skin and body care products along with your services. Sometimes you may like these so much that you wish to take them home with you! IF you are not 100% satisfied with any of our AVEDA products you've purchased, please bring them back within 30 days of purchase with a receipt and we will refund or exchange them for you for other products or spa credit of equal value.