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When we re-open, Naya will screen everyone for COVID-19 symptoms 1) prior to their visit via a pre-appointment screening and 2) upon arrival at Naya.  We will reschedule individuals who screen positive to reduce the risk of spreading infection. This is in effect until further notice.



Do you have any of the following symptoms?
– Fever
– Cough
– Shortness of breath or difficulty breathing
– Chills
– Repeated shaking with chills
– Muscle pain
– Headache
– Sore throat
– New loss of taste or smell

Have you or anyone in your household traveled over 100 miles outside of Chatsworth area in the last two weeks?

Have you been tested for COVID-19 and have you gotten your test results?

Have you had any contact with someone that tested positive or was possibly infected with the virus and not tested?



Patients who report “No” to all screening questions will be directed to carry out business as normal at Naya while following the process indicated below.



Patients who report “Yes” to any screening questions will have their appointments rescheduled, walk-in patients will be asked to exit the facility.



– Appointment times will be staggered to reduce waiting time exposure as well as patient-to-patient exposure.
– Patients enter through Naya’s main entrance.
– A staff member will be stationed in the reception area and conduct the screening, triaging and directing traffic flow.
– Staff members will only allow one party (couples are included as a single party) in the reception area at a time.
– Patients who screen positive will be directed to exit and asked to reschedule via a phone call.
– Patients who screen negative will have their temperature taken as a vital sign prior to checking in for their scheduled appointment. Patients with an elevated temperature of 100.4 or above will be directed to exit Naya and asked to reschedule via a phone call.
– Patients with a normal range temperature will be directed to the guest bathroom to wash their hands for 20 seconds minimum and then proceed to the Reception Desk to check-in.
– After checking in, only two parties are permitted in the lounge at one time (couples may sit together as one party). Parties will be directed to sit or stand on opposite couches. If there are too many people to accommodate in Naya (two parties in the lounge and one party in reception), others will be directed to wait in their vehicles instead of in the waiting areas to prevent inadvertent spread of the virus. The appointed traffic flow staff member will call the patient’s cell phone when the provider is ready for the treatment. Any accompanying individuals will be required to wait in their respective transportation.
– All patients will exit the facility through the main entrance.
– All patients requesting product pickup only, will be directed to the existing curbside pickup process.



– All staff must be screened, and temperature taken before a shift.
– All providers must check and document their temperature immediately before seeing a patient.
– All staff should wear (at minimum) a fitted mask during interactions with patients.
– All medical staff should wear gloves as per usual for all medical treatments.
– All aesthetic and massage therapist staff should ask patients if they would prefer that they wear gloves during their aesthetic treatments.
– All staff are required to leave ALL personal belongings in their assigned lockers. Personal items will not be allowed in patient lobbies or treatment rooms.



Attempts should be made to keep a social distance of at least 6 feet (2 meters) to both patients and staff whenever possible throughout the entire facility including the break room.



For the time being, pamphlets, paper reading materials, product testers, etc. will be removed from reception, shower, lounge and bathroom to prevent contamination.

For the time being, there will be no beverage or chocolate service.



Employees should take great care in the routine sanitation of workstations and work areas at beginning and end of shift. Special care should be taken to frequently touched items such as the entrance and exit door handles, hand washing stations, registration desktop, desk chairs, telephones, keyboards, cell phones, writing utensils, calculators, water bottles, coffee cups, or any other items that are frequently touched throughout the day.

If employees are switching workstations throughout the day to cover breaks, frequently handled surfaces such as registration desktops, desk chairs, phone, keyboards, and writing utensils should be sanitized between employees if possible.



Employees should take great care in exercising excellent hand washing at every available opportunity. If soap and water is not available, hand sanitizer may be substituted.

Hand hygiene should be performed before taking on or off any personal protective equipment, before and after patient care, before and after eating, before and after touching your face, after using the restroom, and before and after every shift.



Employees who experience any of the COVID-19 screening questions, are exposed to someone with COVID-19, or who care for someone who has COVID-19 symptoms or who have confirmed COVID-19 symptoms should contact their direct supervisor and plan to stay home for at least 14 days after onset of symptoms or 14 days after exposure.